Khwantum Rides respects privacy and is committed to processing personal information in a responsible and lawful manner. This Privacy Policy explains the categories of personal information we may collect, why we use it, how it may be shared, how it is protected and the choices available to users.
1. Scope
This Policy applies to the Khwantum Rides public website, Rider app, Driver app, Fleet Owner app, Queue Marshal tools and related support or operational services, where Khwantum Rides acts as a responsible party or otherwise determines why and how personal information is processed.
2. South African privacy framework
Khwantum Rides intends to process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.
3. Information we may collect
Depending on how you use the Platform, information may include:
- Identity and account information: name, surname, phone number, email address, user role and account identifiers.
- Authentication information: OTP status, secure access-code records, device/session information and login/security events.
- Rider booking information: pickup, destination, booking date/time, selected service, passenger count where applicable, booking reference and trip status.
- Location information: precise or approximate device location, pickup location, destination, route, driver/vehicle location and trip-tracking data when location features are enabled or required.
- City-to-City information: travel date, booking details, passenger name/surname, ID number where required, emergency-contact or next-of-kin details where required, pickup option and queue/departure information.
- Delivery information: pickup/drop-off details, delivery type, vehicle type, schedule, item/job description and related instructions.
- Driver information: identity information, ID number where applicable, profile photograph, driver's licence images or details where required, assigned vehicle, availability and trip/work status.
- Fleet and vehicle information: fleet-owner details, driver assignments, vehicle type, make/brand, registration/number plate, colour, seat capacity and operational status.
- Payment information: payment method, payment status, transaction reference, amount, voucher status and wallet ledger data. Full card details may be processed directly by PayFast or another authorised payment provider rather than stored by Khwantum Rides.
- Support and communications: messages, complaints, notices, feedback and customer-support records.
- Technical information: IP address, device type, app version, operating system, diagnostics, crash information, security logs and website cookies or similar technologies where used.
4. Why we use personal information
We may process personal information to:
- create, authenticate and secure user accounts;
- provide ride, shared-transport, intercity and delivery booking services;
- match or coordinate riders, drivers, vehicles, fleet owners and operational queues;
- calculate or display fares, estimates, pickup charges and delivery pricing;
- process or verify payments, vouchers, refunds and wallet entries;
- provide live trip, route, pickup, arrival, queue and status information;
- support safety, fraud prevention, abuse prevention and dispute investigation;
- send OTPs, booking notices, payment notices, queue updates, safety notices and support messages;
- maintain records required for legal, accounting, regulatory, transport or operational purposes;
- improve reliability, performance, accessibility and user experience;
- respond to support requests and exercise or defend legal rights.
5. Lawful processing
Khwantum Rides will process personal information only where there is an appropriate lawful basis under applicable law, which may include consent, performance of a service requested by the user, compliance with a legal obligation, protection of legitimate interests or another basis recognised by POPIA.
6. Location information
Location is central to many Khwantum Rides services. With applicable device permissions and where necessary for the service, location may be used to set pickup and destination points, show nearby vehicles, support navigation, display driver progress, verify operational status and maintain trip records.
If location permission is denied, some booking or live-trip features may be unavailable or may require manual address selection.
7. Payments
When a user pays through PayFast, PayFast processes information needed to authorise and secure the payment. Khwantum Rides may receive transaction references, status, amount and other non-sensitive payment confirmation information needed to reconcile the booking.
Users should review PayFast's own privacy policy for information about how PayFast processes personal information in its payment environment.
8. Who we may share information with
We may share only the information reasonably necessary with:
- drivers, fleet owners and authorised taxi-rank/queue personnel involved in a booking or operation;
- payment processors such as PayFast;
- mapping, geolocation and navigation providers;
- SMS, OTP, push-notification, email and communication providers;
- cloud hosting, database, security, analytics and technical service providers;
- professional advisers, auditors or insurers where necessary;
- law-enforcement, regulators, courts or public authorities where disclosure is lawfully required;
- another business entity in connection with a lawful merger, restructuring, financing or transfer of the Khwantum Rides business, subject to appropriate safeguards.
Khwantum Rides does not sell users' personal information as a data-broker business model.
9. Data minimisation and accuracy
We aim to collect information that is adequate, relevant and reasonably necessary for the stated purpose. Users should keep account and booking information accurate and up to date.
10. Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, safety, dispute handling, fraud prevention, accounting, legal and regulatory obligations. Different categories of information may have different retention periods.
When information is no longer required, it may be securely deleted, destroyed, de-identified or retained only where law permits or requires continued retention.
11. Security
Khwantum Rides uses reasonable technical and organisational safeguards appropriate to the nature of the information and risks involved. Measures may include access controls, authentication, secure transmission, logging, restricted administrative access, secure cloud configuration and payment-provider security controls.
No online system is completely immune from risk. Users must protect their devices, OTPs, passwords, access codes and accounts and should report suspected unauthorised access promptly.
12. International or cross-border processing
Some technology providers may process or store information outside South Africa. Where cross-border processing occurs, Khwantum Rides will seek to use appropriate legal and contractual safeguards required by applicable law.
13. Direct marketing
Marketing communications will be sent only where permitted by law. Users may use the unsubscribe or opt-out method provided with a marketing communication or contact Khwantum Rides to request that eligible direct marketing stop. Transactional or safety messages necessary for an active account or booking may still be sent.
14. Cookies and website analytics
The public website may use essential cookies and, where enabled, analytics or similar technologies to operate the site, understand traffic and improve performance. Where consent is legally required for non-essential cookies, an appropriate consent mechanism should be used.
15. Children's information
The Platform is not intended to allow children to create unrestricted independent transport or payment accounts where doing so would be unlawful or inappropriate. Where information about a child is processed, Khwantum Rides will seek to do so only with an appropriate legal basis and safeguards.
16. Your privacy rights
Subject to POPIA and applicable law, a person may have the right to ask whether Khwantum Rides holds personal information about them, request access, request correction or deletion where appropriate, object to certain processing, withdraw consent where consent is the basis for processing, or complain about unlawful processing.
To protect privacy and security, Khwantum Rides may need to verify identity before acting on a request.
17. Privacy and Information Officer contact
| Responsible party / registered legal entity | John Bull Financial Management PTY (Ltd) trading as Khwantum Rides |
|---|---|
| Physical address | 155 West Street, Sandown, Sandton, 2031, South Africa |
| Information Officer | HJ Hlngwani |
| Privacy email | admin@khwantumrides.com (replace with a dedicated privacy email later if preferred) |
| General information | info@khwantumrides.com |
18. Complaints to the Information Regulator
If a privacy concern cannot be resolved directly with Khwantum Rides, a data subject may also contact or lodge a complaint with the Information Regulator of South Africa. Current regulator contact details and prescribed forms should be obtained from the official Information Regulator website.
19. Changes to this Policy
We may update this Policy as the Platform, technology, suppliers or law changes. The effective date at the top identifies the current version. Material changes should be communicated through the website, app or another reasonable channel.
20. Contact
Privacy questions may be sent to admin@khwantumrides.com or info@khwantumrides.com.
